Measures | Steps Taken | |
Protocols and Guidelines | No more than 50 people in any one place within the performing facility. | |
| Everyone is expected to practice physical (social) distancing and keep two (2) meters (6 feet) between themselves and any other person. | |
| Wearing of a non-medical face mask is recommended however if unable to keep two (2) meters between themselves and any other person a non-medical face mask or face covering must be worn. . | |
| Restrict access of any person, including members of the public (patrons) and QLA members exhibiting symptoms of COVID-19 and people who have come into contact with a person who has been tested positive or waiting a test result for COVID-19 to the event. | |
| Limit onsite QLA activities to essential roles and responsibilitiesback of house personnel, front of house personnel, performance coordinator | |
| Restrict ticket sales at the door; all tickets must be purchased online through QLA website (qla.ca). Wait list for returned tickets | |
| Cancellation and refund/exchange Policy and procedure | |
| Restrict activities such as patrons standing by the stage, photo opportunities, autographs, backstage access. | |
| Restrict back of house workers to essential personal only | |
| Limit occupancy in washroom | |
| Eliminate intermission; hold shorter performances; smaller number of performing acts | |
| Where possible, hold events outdoors instead of indoors | |
| Open the lobby at the same time as house to allow patrons to move directly to seats and remain in their seats for the duration of the show. | |
| Assign seating or seating pattern | |
| Prohibit loitering in the lobby and hallways; remove all chairs | |
| Different points of entry and exit from high traffic areas (facility and house) have been established for QLA members, patrons and performers. | |
| Egress from the performing house will be from back to front. | |
| Cones (barriers) will be used to redirect people who may gather in the lobby or washrooms | |
| Designated walk ways/one way walkways | |
| Floor markings, lines or cones will be used to show proper distancing in areas where patrons are required to wait in line. | |
| Floor markings will be used to show proper distancing for performers on stage; patrons | |
| Wherever feasible, performers should put on and adjust their own headphones, in-ear monitors and microphones. Avoid shared equipment | |
| Stagger technical set up time, rehearsal or sound check times | |
| Pick up and drop off areas for courier drivers have been established. | |
| Face mask or face coverings when physical distancing is not feasible | |
| Maintain 3m (10 ft) between audience and performers | |
Communication Tools | Various signage throughout the performing facility to reinforce physical distancing): | |
| · COVID-19 Safety Plan poster | |
| · Social distancing poster | |
| · Occupancy limits signagefacility, dressing rooms, break rooms and washrooms | |
| · Restrict access signage | |
| · No loitering signage | |
| · Enter/Exit signage | |
| · One way signage | |
| · Entry line up signage | |
| · Floor markings, lines or cones (one way & 6 feet apart) | |
| · Designated delivery and drop off area for courier drivers | |
| · Cancellation and refund policy | |
| Various communication methods with QLA members on protocols and guidelines including: | |
| · Performance Operation updateincludes communications that remind QLA members that, where possible, remind patrons on social distancing while entering the facility or theatre or when waiting in line. If they observe grouping together in the facility, QLA members would approach patrons in a friendly and calm manner and remind them politely about the floor markers and the need to respect social distancing, including the 2 meter rule, per Public Health requirements. | |
| · QLA Intranet (dedicated COVID-19 section which includes COVID-19 Safety Plan, policies and procedures. | |
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Second Level Protection (Engineering) |
Measures | Steps Taken | |
Protocols and Guidelines | If physical distancing of 2 m (6 ft) cannot be maintained between performers, install barriers such as plexiglass or mute shields between musicians, where possible. | |
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Third Level Protection (Administrative)Rules and Guidelines | | |
Measures | Steps Taken | |
Protocols and Guidelines | See First Level Protection (Elimination) for rules, guidelines and communication tools relating to physical distancing | |
| See Cleaning Protocols for rules, guidelines and communication tools relating to cleaning and hygiene practices. | |
| Washrooms will be maintained with soap | |
| Hand sanitizer will be made available at entrances into performing facility and theatre. | |
| Hands must be washed/hand sanitizer must be used before entering the performing facility and theatre, after handling/touching shared equipment, tools, bathroom surfaces; after using the washroom, after coughing or sneezing and after cleaning and disinfecting | |
| QLA members must practice good cough/sneeze etiquette including turning head away from others when coughing or sneezing; covering mouth/nose with a sleeve of tissue when coughing or sneezing; disposing of used tissues in waste containers; washing hands and avoiding touching their face. | |
| Avoid sharing of tools, equipment, props, instruments, musical scores and all other items. | |
| Use wipeable covers (i.e. plastic sandwich bags) for microphones, | |
| Cleaning and disinfecting procedureshared items, production equipment and cargo unloaded at the venue. | |
| Self-Isolation Policy and procedures | |
Communication tools | Various signage throughout the performing facility to reinforce passive measures: | |
| · Signage located at the front doors for QLA members, performers and patrons to consider before enter the storeincludes a reminder that individuals should not enter if they have any of the following symptoms: fever, cough, difficulty breathing, recently travelled out of Canada. | |
| · Proper hand washing and/or use of hand sanitizers instruction posters | |
| · Cough/sneeze etiquette instruction posters | |
| · Signage on instruction to patrons re: expectations around audience behavior, regular egress, emergency egress and washroom use. | |
| Various communication methods with QLA members on protocols and guidelines including: | |
| · QLA Intranet (dedicated COVID-19 section which includes COVID-19 Safety Plan, policies and procedures. | |
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Fourth Level Protection (PPE)Using masks (optional measure in addition to other control measures) |
Measures | Steps Taken | |
Protocols and Guidelines | Non-medical facemasks or face covering must be worn by QLA members and patrons attending the event when physical distancing cannot be maintained. | |
| Disposable gloves are available must be worn by QLA members when cleaning and disinfecting; touching shared equipment. | |
| Face shield, face mask and disposable gloves must be worn by QLA members responsible for collecting tickets, manning the concession and retail vendor at performing facility. | |
| Cleaning and Disinfecting Procedure-face shield | |
Communication tools | Various signage throughout the performing facility to reinforce passive measures: | |
| · How to wear, remove and dispose of a face mask/face covering instruction poster | |
| Various communication methods with QLA members on protocols and guidelines including: | |
| · QLA Intranet (dedicated COVID-19 section which includes COVID-19 Safety Plan, policies and procedures. | |
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COVID-19 CLEANING AND DISINFECTING PROCEDURE |
| This procedure addresses the cleaning and disinfecting efforts to maintain the performing facility, theatre and house free from virus and disease. | | |
PPE | | |
| The designated person will be required to wear impermeable gloves like disposable nitrile gloves while performing their duties cleaning and sanitizing. | | |
| A disinfecting agent, such as a quick disinfectant i.e. Fantastik such as will be used to clean and sanitize high contact surfaces; dressing rooms must be cleaned and. | | |
Item | Notes | Frequency |
| Performing venue: Front of house and public areas-lobby, hallways | Door handles, push plates, handrails and bannisters for stairs and ramps, reception desks and ticket counters | Before and after each performance |
| Washrooms | Flush handles, toilet seats, faucets, door handles, push plates, if not touchless-trash receptacle, soap dispenser and paper towel dispenser. | Before and after each performance |
| Performing venue: Back of house, dressing rooms, production areas | Shared office spaces, door handles, push plates, doorways, railings, light switches, cabinet handles, telephones, microphones and music stands, backstage and technical equipment, trash receptacle touch points | Before and after each performance |
| Performing theatre | Arm rests, handrails and bannisters | Before and after each performance |
| Outside gear entering the performing venue | | Upon arrival at the performing venue |
| Dressing rooms | Light switches, desk, chairs, trash receptacle touch points | Before being assigned to a new performer |
| Plexiglass barriers | | Before and after each performance |
| Face shields | | After each use; between different users |
